At XHE CONSULTING LLC ("XHE," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Introduction

XHE is a computer systems design and IT consulting company headquartered at 2 BILLINGSLEY DR, LIVINGSTON, NJ 07039. This Privacy Policy applies to all information collected through our website, service engagements, and any related communications. By accessing our website or using our services, you acknowledge that you have read and understood this policy.

We take your privacy seriously and have implemented comprehensive measures to protect your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information when you interact with us:

  • Contact Information: Full name, email address, phone number, company name, job title, and mailing address.
  • Account Information: Usernames, passwords, and account preferences for our client portals and platforms.
  • Financial Information: Billing addresses, payment details, and transaction history necessary for processing payments and invoicing.
  • Communication Data: Records of your correspondence with us, including emails, chat messages, and call recordings for quality assurance purposes.
  • Professional Information: Industry, company size, project requirements, technical specifications, and other business-related information shared during service engagements.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information through cookies and similar technologies:

  • Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, click patterns, referral sources, and navigation paths.
  • Performance Data: Page load times, error messages, and system interaction data used to optimize our website performance.

3. How We Use Your Information

We use the collected information for service delivery, communication, marketing (with consent), analytics, legal compliance, fraud prevention, and business improvement.

4. Legal Basis for Processing (GDPR)

If you are located in the EEA, we process your personal data under consent, contractual necessity, legal obligation, and legitimate interests.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with service providers, in business transfers, for legal requirements, or with your consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. When no longer needed, we will delete or anonymize it.

7. Data Security

We implement TLS/SSL encryption, access controls, regular security audits, employee training, and incident response plans to protect your information from unauthorized access or disclosure.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, rectification, erasure, restriction, portability, objection, and withdrawal of consent regarding your personal data.

9. Cookies Policy

Our website uses essential, analytics, and preference cookies. You can manage cookies through your browser settings.

10. International Data Transfers

Your information may be transferred to the United States. We ensure appropriate safeguards are in place, including standard contractual clauses.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Children's Privacy

Our services are not directed to individuals under 16. If we become aware of data collected from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised "Last updated" date.

14. Contact Us